FAQ

Frequently Asked Questions:

🚚 Shipping & Delivery

How long does shipping take?

Orders are typically processed within 1–3 business days.

Delivery times vary depending on location, but most customers receive their orders within:

7–14 business days

Tracking details will be sent to you instantly once the package is processed and shipped.

Can I change or cancel my order?

If your order hasn’t been processed yet, we may be able to modify or cancel it.

Please email us at Contact@flexrack.net within 12 hours of placing your order and include your order number.

Once an order has shipped, we cannot cancel it—but we can help with returns.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email

Do you ship internationally?

Yes, we ship to multiple countries.

Shipping times may vary slightly based on customs and local delivery carriers.

🔄 Returns & Refunds

What is your return policy?

We offer a Satisfaction Guarantee.

If your item arrives damaged or defective, contact us within 7 days of delivery and we’ll arrange a replacement or refund.

We’ll make it right.

Email us at Contact@flexrack.net with:

• Your order number

• A photo of the issue

We’ll respond within 24 hours

For general returns, items must be unused and in original condition.