Shipping Policy

At FlexRack, we’re committed to getting your order to you safely and efficiently. Please review the information below regarding our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

• Standard Shipping: 5–10 business days

• Express Shipping: 2–5 business days, where available

Please note that delivery times are estimates and may be affected by courier delays, weather, holidays, customs, or other circumstances outside our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information when available. You can use this information to follow your package's delivery progress.

Shipping Address

Please ensure your shipping information is accurate before completing your order. FlexRack is not responsible for delays or additional costs caused by an incorrect or incomplete shipping address.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact our customer support team with your order number so we can help investigate the shipment.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photos of the package and product. We will review the situation and assist you with the next steps.

Contact Us

If you have questions about shipping or your order, please contact our support team through the Contact Us page on our website.

FlexRack — Smart Storage. More Space.